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To make it easier for you to find your way around, we have created a list of the most frequently asked questions, divided into subject areas, along with their answers.
Basic App and Smartphone configurations

Below are some of the configurations required on your smartphone for the correct operation of the Ducati Connect and Sygic Apps.

Activate Bluetooth, Wi-Fi and GPS on your smartphone.

Set the following permissions within the Ducati Connect App:

  • Access to Bluetooth,
  • Access to GPS
  • Access to Contacts
  • Access to Music,
  • Sending notifications. 
  • Access to Camera

Note: On Apple devices, you are required to allow access to the GPS position “Always”.

Settings -> Privacy -> Location Services (Yes) -> Ducati Connect -> Always

To use the Ducati Connect App with iPhone, you are required to set the following configurations on your smartphone:

  • Automatic lock -> “Never”

Settings -> Screen and brightness -> Auto lock -> Never

  • Incoming calls (function available from IOS 14 onwards) -> “Banner”

Settings -> Phone -> Incoming calls -> Banners

  • Within the Sygic App set the following configurations:

Bosch My Spin -> “Activated”

Menu -> Settings -> Bosch My Spin -> Activated

  • Allow HFP -> “Deactivated”

Menu -> Settings -> Sounds and notifications -> Audio settings -> Allow HFP -> Deactivated

F.A.Q.

What do I have to do to set up my smartphone for connections with my MTS V4 S?

Activate Bluetooth, Wi-Fi and GPS on your smartphone.

Install the Ducati Connect and Sygic GPS Navigator Apps (available on Apple store and Market place).

How do I know if my MTS is ready to establish a Ducati Connect connection with my smartphone?

Check that there are blue icons on the instrument panel relating to: phone-motorcycle Bluetooth connection active, phone battery status and GSM network coverage. At this point, launch the Ducati Connect App on your smartphone, set the vehicle mode and wait for the Ducati Connect message on the instrument panel to turn white (when prompted, authorise Wi-Fi connection from your smartphone).

Can I mirror using the connection with the USB socket on my MTS?

The connection to the USB socket is for battery charging only, the connection for mirroring is made via WI-FI. The smartphone can clearly be left connected so that it is powered.

Is the use of special smartphones recommended?

Ducati has tested all the most popular and recent smartphones, however the operating systems and technological choices of smartphones are not under Ducati's control.

The instrument panel functions have been tested and validated with the main available smartphones (e.g. Samsung S10, Samsung S9, Oneplus 6, Huawei P9, iPhone X, iPhone XS, iPhone 8, etc.) and with operating systems higher than Android 9 and iOS13. 

It is not possible to guarantee operation on all smartphones on the market and their software and firmware.

Do I have to sign a contract with Sygic in order to download and use the Navigation App?

No, for 2 years the access to the Sygic App on your MTS is free of charge (the App is authorised when the phone is connected to the motorcycle).

To use Sygic navigation, can I use 2 or more different phones on my MTS?

Of course, the license to use the Apps is associated to the motorcycle and not to the single smartphone. Therefore, you can use a different phone, as long as you have installed the Apps correctly configured. The Sygic app will read the VIN number of the motorcycle when it connects to it and will enable the license.

Can I listen to my music from Spotify, Youtube music, Amazon music via Ducati Connect?

Ducati Connect accesses your smartphone's music library, it does not connect to other Apps because they are currently not compatible with Bosch My Spin. The list of available Apps will be updated periodically.

Can I use other navigation apps such as Google Maps or Waze with Ducati Connect?

No, only Sygic because other apps are not compatible with Bosch My Spin. Sygic has resident maps, it also works without network coverage and is approved by Bosch. 

Can I use an external navigator?

You can connect an external navigator, but it cannot be used via Ducati Connect.

Is the use of special intercoms recommended?

The instrument panel functions have been tested and validated with Cardo Packtalk Bold (cod. 981018768) and Nolan B901X intercom (cod. 981071104). 

It is however possible to associate and use other intercoms, although it is not possible to guarantee the operation of all the intercom devices available on the market.

List of faults

Tips

Operating SystemSmartphone

Suggestions

Temporary interruption of navigation mirroring during an incoming call. 

 iOS 13

On the Ducati Connect page of the instrument panel, select the Sygic App again to restart the navigation mirroring.

Sporadic disconnection of the Ducati Connect App when receiving a call. 

iOS 13

Restart the Ducati Connect connection from smartphone. 

Temporary interruption of navigation mirroring during an outgoing call. 

iOS 14

Waiting for Apple to update the operating system. 

Ducati Connect disconnection at the end of an outgoing callD

iOS 14

Set the phone's screen automatic lock to “NEVER” (on smartphones select: Settings -> Screen and brightness -> Auto lock -> Never). 

Interruption of navigation mirroring during an incoming call and subsequent disconnection.  

iOS 14 

Set the phone's screen automatic lock to “NEVER” (on smartphones select: Settings -> Screen and brightness -> Auto lock -> Never) and incoming call display on “BANNER” (on smartphone: Settings -> Phone -> Incoming calls). 

Turning on of the “Generic Error” warning light on the instrument panel when the front heated seat is activated. 

Work in progress.

Activation of the SPORT mode in case of quick selection of a different Riding Mode. 

Work in progress.

Confirm the desired Riding Mode at the end of the scrolling of the item to be selected in the menu.

It is impossible to access the heated handgrip menu by pressing the dedicated button on the right switch while Ducati Connect is connected to the motorcycle. 

 Work in progress.

Activate the handgrips from the Setting Menu or with Ducati Connect not connected 

Radar and Connectivity

The new Multistrada V4 is equipped with Ducati's state of the art electronics. The front/ rear radar and the new generation Ducati Connect mirroring system allow for a more enjoyable, safe and comfortable riding experience. Discover it

New Multistrada V4

Sportier and more touristic, more capable in off-road use and easier in urban use. Discover the new Multistrada V4!

Discover it
Discover it
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