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Ducati Financial ServicesLearn how to operate the features of the Multistrada V4 through these video tutorials
Multistrada V4 Video TutorialsTo make it easier for you to find your way around, we have created a list of the most frequently asked questions, divided into subject areas, along with their answers.
Customer ServicesBelow are some of the configurations required on your smartphone for the correct operation of the Ducati Connect and Sygic Apps.
Activate Bluetooth, Wi-Fi and GPS on your smartphone.
Set the following permissions within the Ducati Connect App:
Note: On Apple devices, you are required to allow access to the GPS position “Always”.
Settings -> Privacy -> Location Services (Yes) -> Ducati Connect -> Always
To use the Ducati Connect App with iPhone, you are required to set the following configurations on your smartphone:
Settings -> Screen and brightness -> Auto lock -> Never
Settings -> Phone -> Incoming calls -> Banners
Bosch My Spin -> “Activated”
Menu -> Settings -> Bosch My Spin -> Activated
Menu -> Settings -> Sounds and notifications -> Audio settings -> Allow HFP -> Deactivated
Within the Sygic App set the following configurations:
- Bosch Connectivity -> “Activated”
Menu -> Settings -> Connectivity -> Enable Bosch connectivity -> Activated
- Allow HFP -> “Deactivated”
Menu -> Settings -> Bluetooth -> Use Bluetooth (HFP) -> Disabled
Activate Bluetooth, Wi-Fi and GPS on your smartphone.
Install the Ducati Connect and Sygic GPS Navigator Apps (available on Apple store and Market place).
Check that there are blue icons on the instrument panel relating to: phone-motorcycle Bluetooth connection active, phone battery status and GSM network coverage. At this point, launch the Ducati Connect App on your smartphone, set the vehicle mode and wait for the Ducati Connect message on the instrument panel to turn white (when prompted, authorise Wi-Fi connection from your smartphone).
The connection to the USB socket is for battery charging only, the connection for mirroring is made via WI-FI. The smartphone can clearly be left connected so that it is powered.
Ducati has tested all the most popular and recent smartphones, however the operating systems and technological choices of smartphones are not under Ducati's control.
The instrument panel functions have been tested and validated with the main available smartphones (e.g. Samsung S10, Samsung S9, Oneplus 6, Huawei P9, iPhone X, iPhone XS, iPhone 8, etc.) and with operating systems higher than Android 9 and iOS13.
It is not possible to guarantee operation on all smartphones on the market and their software and firmware.
No, for 2 years the access to the Sygic App on your MTS is free of charge (the App is authorised when the phone is connected to the motorcycle).
Of course, the license to use the Apps is associated to the motorcycle and not to the single smartphone. Therefore, you can use a different phone, as long as you have installed the Apps correctly configured. The Sygic app will read the VIN number of the motorcycle when it connects to it and will enable the license.
Ducati Connect accesses your smartphone's music library, it does not connect to other Apps because they are currently not compatible with Bosch My Spin. The list of available Apps will be updated periodically.
No, only Sygic because other apps are not compatible with Bosch My Spin. Sygic has resident maps, it also works without network coverage and is approved by Bosch.
You can connect an external navigator, but it cannot be used via Ducati Connect.
The intercom pairing method is very similar to that of a telephone:
- set the intercom in “pairing” mode (activation of this mode is specific to each model, so we recommend that you refer to
the device use and maintenance manual),
- via the Interactive Menu of your MTS, select Bluetooth -> Pairing -> Rider 1 (or Passenger 2) and press Enter
- wait for the end of the device search, select the device to pair from those listed and press Enter
NOTE: A maximum of 1 rider intercom and 1 passenger intercom can be paired. If you want to pair a new device, you must first delete one of the corresponding devices already paired.
The instrument panel functions have been tested and validated with Cardo Packtalk Bold (cod. 981018768) and Nolan B901X intercom (cod. 981071104).
It is however possible to associate and use other intercoms, although it is not possible to guarantee the operation of all the intercom devices available on the market.
You can only adjust the volume of the voice guidance when the Sygic voice message arrives: therefore, use the volume adjustment buttons during the currently delivered message.
Note: voice prompts are enabled if Voice Guidance is activated in the Sygic navigation App settings
(Menu -> Settings -> Language and voice -> Voice Guidance)
Tips |
Operating SystemSmartphone |
Suggestions |
---|---|---|
Temporary interruption of navigation mirroring during an outgoing call. |
iOS 14 |
Waiting for Apple to update the operating system. |
Ducati Connect disconnection at the end of an outgoing call |
iOS 14 |
Set the phone's screen automatic lock to “NEVER” (on smartphones select: Settings -> Screen and brightness -> Auto lock -> Never). |
Interruption of navigation mirroring during an incoming call and subsequent disconnection. |
iOS 14 |
Set the phone's screen automatic lock to “NEVER” (on smartphones select: Settings -> Screen and brightness -> Auto lock -> Never) and incoming call display on “BANNER” (on smartphone: Settings -> Phone -> Incoming calls). |
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