Operations Administrator

SUMMARY:

The Operations Administrator is responsible for providing support for the order entry of After Sales Products, order inquiries, monitoring back orders, shipping issues and returns of parts, accessories, and apparel.   

DUTIES AND RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

  • Assist with order and product status inquiries and provide general dealer support
  • Manage product returns and reporting
  • Process parts, accessories and apparel warranty claims
  • Manage internal purchase orders
  • Inventory and order reconciliation
  • Process credit memo requests
  • Assist with data entry for special campaign orders for parts, accessories and apparel products
  • Process order cancellations and order change requests
  • Tracking, problem-solving, and handling issues as they pertain to discrepancies
  • Handling shipping requests from other departments
  • Various other projects assigned by management when deemed necessary

QUALIFICATIONS:

  • Proficiency in MS Word, and MS Excel
  • Proficient in SAP
  • Excellent organizational, problem-solving, and time management skills accompanied by clear and effective communication skills, both written and verbal
  • Must have excellent people skills, problem-solving, thinking out of the box and expected to speak effectively with field staff and dealers
  • Acute attention to detail
  • 3-5 years of sales support experience, or relevant internship(s) required

To apply to be part of the Ducati North America team, please submit a cover letter and resume to: jobsDNA@ducati.com. Please indicate "Operations Administrator" in the subject line.   

We are committed to providing equal opportunity employment opportunities to candidates and employees without regard to race, religion, creed, age, sex, height, weight, marital status, disability unrelated to an individual's ability to perform adequately, national origin citizenship, ancestry, or any other characteristic protected by law.