Ducati Card Assistance

Ducati and ACI Global have a service that protects the Ducati customer 24 hours a day, 365 days a year, in Europe, USA and Canada for 24 months from the date of delivery of the motorcycle or for the period of coverage of the Ever Red warranty extension.

Ducati Card Assistance, with its mixed formula, manages and resolves any problems in the event of breakdown, accident or incorrect refueling. 
In fact, it includes roadside assistance services such as:

  • Roadside Repair and Towing
  • Transport of passengers following roadside assistance
  • Return of passengers or continuance of the trip
  • Recovery of the repaired or found Motor Vehicle
  • Return of the Motor Vehicle from Abroad
  • Search and forwarding of spare parts Abroad
  • Hotel expenses
  • Recovery of the Motor Vehicle when off a roadway - in case of accident
  • Posting of bail or deposit abroad
  • Replacement Car (only for Multistrada V4 in Europe)

The details of the service are described in the documents available at the links below.

Ducati Assistance Multistrada V4

To request Assistance:

  • Event in the country of origin: call the toll-free number for your country as specified in the first column of the table.
  • Event out of the country of origin: call the paid number for your country including the prefix, as specified in the second column of the table.
    Should you have any problems in calling the number for your country from abroad, dial the phone number of the country where the Event has occurred.

Country

Free call

Pay call

Andorra

+34-91-594 93 40

+34-91-594 93 40

Austria

0800-22 03 50

+43-1-25 119 19398

Belgium

0800-14 134

+32-2-233 22 90

Bulgaria

(02)-986 73 52

+359- 2-986 73 52

Cyprus

25 561580

+357 25 561580

Croatia

0800-79 87

+385-1-464 01 41

Denmark

80 20 22 07

+45-80 20 22 07

Estonia

(0)-69 79 199

+372-69 79 199

Finland

(09)-77 47 64 00

+358-9-77476400

France

(including Corsica), roads open to ordinary traffic¹

0800-23 65 10

+33-4-72 17 12 83

Fyrom

(former Yugoslav republic of Macedonia)

(02)-3181 192

+389-2-3181 192

Germany

0800-27 22 774

+49-89 76 76 40 90

Gibraltar

91-594 93 40

+34-91-594 93 40

Greece

(210)- 9462 058

+30- 210-9462 058

Ireland

1800-304 500

+353-1-617 95 61

Iceland

5 112 112

+354-5 112 112

Italy

(including San Marino and Vatican City)²

800.744.444

+39 02 66.16.56.10

Latvia

67 56 65 86

+371-67 56 65 86

Lithuania

(85)- 210 44 25

+370- 5- 210 44 25

Luxembourg

25 36 36 301

+352-25 36 36 301

Malta

21 24 69 68

+356-21 24 69 68

Montenegro

0800 -81 986

+382- 20- 234 038

Norway

800-30 466

+47-800-30 466

Netherlands

0800-099 11 20

+31-70-314 51 12

Poland

061 83 19 885

+48 61 83 19 885

Portugal

800-20 66 68

+351-21-942 91 05

Principality of Monaco

+33- 4-72 17 12 83

+33- 4-72 17 12 83

United Kingdom

00800-33 22 88 77

00800-33 22 88 77

Czech Republic

261 10 43 48

+420-2-61 10 43 48

Romania

021-317 46 90

+40-21-317 46 90

Serbia

(011)-240 43 51

+381-11-240 43 51

Slovakia

(02)-492 05 963

+421-2-49 20 59 63

Slovenia

(01)-530 53 10

+386-1-530 53 10

Spain

900-101 576

+34-91-594 93 40

Sweden

020-88 87 77

+46-771-88 87 77 

(+46 8 5179 2873)

Switzerland

(including Liechtenstein)

0800-55 01 41

+41 58 827 60 86

Turkey

(216) 560 07 50

+90-216-560 07 50

Ukraine

044-494 29 52

+380-44- 494 29 52

Hungary

(06-1)-345 17 47

+36-1-345 17 47

If phone numbers are temporarily inactive due to a malfunction to telephone lines, the Beneficiary may call the number of ACI Global Servizi Operations Centre in Italy: +39-02 66165610. Similarly, if the coverage provided in the Agreement should extend to other countries of the European Union after the printing of this booklet, the number to request Assistance remains the ACI Global Servizi Operations Centre number in Italy:
+39-02 66165610. 

¹WARNING - ROADSIDE ASSISTANCE ON FRENCH MOTORWAYS
On motorways in France, please follow the following procedures when requesting roadside assistance:

  • if the Beneficiary is calling from a French telephone number, call "17" (Gendarmerie) to request Assistance and/or Towing. If this is not the case, call “112”;
  • contact the Operations Centre of your own country as soon as the assistance/tow truck arrives. Give the data of the tow truck to avoid being charged for the service. Or else, have the tow truck issue you the receipt after towing or servicing is completed so that you may be reimbursed later;
  • to request reimbursement, notify the Operations Centre of your country immediately after the towing or servicing, giving the address and telephone number of the assistance centre where the motor vehicle is recovered. After that, the Operations Centre in your country will be the contact for any further requests for services and/or reimbursements.

²WARNING - ROADSIDE ASSISTANCE ON ITALIAN MOTORWAYS
On motorways in Italy, the Beneficiary may request the tow truck by using the emergency call boxes. In these cases:

  • if an assistance/tow truck having an agreement with the ItalianOperations Centre services the vehicle, the Beneficiary will not be charged as long as he/she informs the Operations Centre in Italy while servicing is taking place;
  • however, if a tow truck without an agreement with the Italian Operations Centre services the vehicle, the Beneficiary will be reimbursed for the charges for the towing/repair, on the condition that the Beneficiary informs the Operations Centre in Italy while servicing is taking place and submits to the Operations Centre the original copy of all documentation justifying the servicing.

All Ducati customers who have purchased the motorcycle from the Ducati sales network in the following countries are covered by these services: Androrra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France (including Croatia, roads open to ordinary traffic) Fyrom (the former Yugoslav Republic of Macedonia), Germany, Gibraltar, Greece, Hungary, Ireland, Iceland, Italy (including San Marino and Vatican), Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway , Poland, Portugal, Principality of Monaco, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, USA / Canada* (* limited to the roadside assistance and towing service only, recovery of the motor vehicle off the road in case of breakdown and only within the USA / Canada territory)

Note: In order to facilitate the customer in any roadside assistance request, Ducati has entered the telephone number to call in the event of a request for assistance on the back of the Ducati Card available in its digital garage in the MyDucati reserved area.