Once assistance has been called, it is important that you remain with your motorcycle if it is safe to do so. If we arrive at your motorcycle and it is unattended, we may be unable to carry out any work and payment may be required for any subsequent callouts to assist with the same incident.

In the event of a breakdown, we will where possible and if safe to carry out a roadside repair on the spot to your motorcycle to enable the motorcycle to be safely driven again.   

We will also provide towing for flat tyre, flat battery jump-start, provision of fuel for out of fuel breakdowns (up to 10 litres per occasion, limited to 2 occasions per year) or spare key recovery for key issues (single taxi or ride-hail limited to $150 incl GST).

Ducati Riders Assist provides for transporting your motorcycle in the event of a breakdown to the nearest authorised repairer (including a Ducati dealership), tyre outlet or petrol station. 

Should a mechanical breakdown occur more than 100kms from your home and the repairs cannot be done the same day, we will organise the continuation of your journey to the final destination or your return home by the most appropriate of the following methods as determined by us (*the details are in the terms and conditions- please select AUS or NZ):

• rental car for up to 24 hours up to $99 incl GST per day*
• by taxi up to $150 incl GST*
• by train in economy class up to $2000 incl GST*
• by plane in economy class up to $2000 incl GST*

If your motorcycle is immobilised more than 100km away from your home and cannot be repaired on the same day, we will provide (*the details are in the terms and conditions- please select AUS or NZ): 

• hotel accommodation up to 10 nights, and up to an amount of $200 (incl. GST) per night, excl. breakfast*; and
• taxi/ride-hail to reach hotel up to $150 incl GST*

If you run out of fuel, Ducati Riders Assist will provide up to 10 litres of fuel per occasion (up to 2 occasions per year) or arrange towing to the nearest service station.  

If you lose your key or your key is stolen, damaged, misfunctioning or left in the storage compartment of your motorcycle, we will arrange for you to retrieve your spare key by a single taxi or ride-hail up to a value of $150 incl GST. 

Ducati Riders Assist includes roadside assistance. Should you arrange roadside assistance yourself and incur costs without our prior agreement, you will not be reimbursed for these expenses.

The Ducati Roadside Assistance is available on public roads trafficable by a two-wheel drive recovery vehicle in mainland Australia, Tasmania, Phillip Island, North Stradbroke Island, Moreton Island, Fraser Island, Bribie Island and Kangaroo Island or an island that is trafficable by a two-wheel drive vehicular bridge (excludes ferries). If our services incur ferry or overseas transport costs, you will be responsible for such extra costs. 

Should your motorcycle be immobilised due to damage caused by an accident or theft, we can coordinate roadside assistance for you at your cost. 

- Motorcycles used for hire or reward. 

- Motorcycles used in motor racing, rallies, speed or duration testing or any practice thereof.  

- Claims arising from the loss or damage to the contents of the Motorcycle.  

- Claims arising from a recurring electrical or mechanical limit resulting from improper maintenance or servicing where a known fault and repair has been neglected. 

- Situations where the Motorcycle is disabled by floods, snow affected roads, or is not accessible due to other adverse conditions.  

- Motorcycles being bogged in off road conditions and not easily accessible by normal two wheel drive recovery vehicles. 

- Motorcycles being located off public roads, (other than private residence), not accessible by normal two wheel drive recovery vehicles. 

- Motorcycles that have been left unattended. 

- Motorcycles modified from standard manufacturer’s specification to such an extent that the modifications either contribute to the breakdown, or hinder the provision of roadside assistance using standard equipment. 

- Motorcycles other than those confirmed as covered by the Ducati Riders Assist Staff. 

- Motorcycles not displaying current Motorcycle registration certificate and warrant of fitness. 

- Costs relating to parts, labour and any associated costs for the repair of the Ducati Motorcycle under the assistance program, including replacement batteries and/or tyres, shall be at the owner/driver’s expense. Claims may be recovered via the authorized Ducati agent. 

- If at the time of breakdown, the Motorcycle was towing a sidecar or trailer this vehicle will be towed or transported to the nearest Ducati dealer or place of safety. Towing and storage costs will be the responsibility of the owner.  

- Events as a result of an accident, or misuse of the motorcycle. All associated costs are the responsibility of the driver. 

- Your motorcycle is unattended at the time our assistance vehicle arrives;  

- You make numerous call outs due to driver or owner related faults or non-compliance to rectify any recurring faults. 

We will not cover the cost of parts or labour for the repair of your motorcycle unless these are covered under the manufacturer’s warranty. 

- Damage to the Motorcycle or to any property; 

- Injury or Death of any person   

Means an impact or collision of any kind involving the Motorcycle or where the rider has lost control of the Motorcycle, causing damage to the Motorcycle.  

Means a breakdown of the Motorcycle so that it is immobilized or unsafe to ride due to:

- A mechanical or electrical fault in the Motorcycle; 

- A flat tyre or flat or faulty battery in the Motorcycle;

- The Motorcycle running out of fuel;

- The Motorcycle keys being lost.  

Means an authorized dealer, service facility or agent as nominated by us.  

Means your home or business address as registered on the Ducati Riders Assist program. 

Means a Ducati Motorcycle registered on the Ducati Riders Assist program.  

Means theft or attempted theft causing damage to the Motorcycle. 

Means Ducati ANZ Pty Ltd 

Means the person registered on the Ducati Riders Assist program.