Last Updated 27.07.2021
(a) Website means https://www.ducati.com/au/en.
(b) We/our/us and Ducati means Ducati ANZ Pty Ltd (ABN 19 636 589 430) and includes our related and associated entities.
About this privacy statement
We will manage your personal information in an open and transparent way. Internal processes and controls have been implemented to store your personal information securely in our various systems across our network.
Ducati is committed to user privacy in respect of our products and services and protects your data carefully.
We take care to respect your right to privacy and to fully comply with our obligations under the Privacy Act 1988 (Cth).
What personal information do we collect?
The types of personal information that we collect and hold will depend on how you use our Website and engage with us.
We collect and hold personal information, such as your name, e-mail address, phone number, post code, age, gender, and some details of your personal interests, your preferences for receiving direct marketing messages and receiving market research surveys via e-mail. Some of this information is essential for us to be able to identify accurately who is using our services. If you do not provide this information to us, we will not be able to provide any additional information you have requested.
We do not ordinarily collect, hold or require any sensitive information (being, for example, information about your racial or ethnic origin; health, political opinions; membership of a political association, professional or trade association or trade union; religious beliefs or affiliations; philosophical beliefs, sexual orientation or practices, criminal record; genetic information; biometric information or biometric templates).
For statistical purposes, we collect de-identified information on website activity (such as the number of users who visit the Website from another site and the address of that site) through the use of "cookies".
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies only contain de-identified information, but they do enable us to provide features such as storing items of interest to users of our Website between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Cookies help us provide a better user experience by measuring which website areas are of greatest interest to visitors to our Website. If you choose to disable cookies in your browser, you can still access most of our Website. Some websites will not allow you to complete certain activities if cookies are disabled.
From time to time, we may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. This information is de-identified information (which cannot be used to identify you). We use aggregated statistical information to improve our product and service offerings.
How do we use and disclose your personal information?
Ducati may use and disclosure your personal information to:
We may contact and communicate with you in a variety of way, including by phone, post, facsimile, email or SMS.
We do not direct market to you unless you have been given an opportunity to opt out of receiving future direct marketing communications.
You acknowledge and agree that we may disclose your personal information to third parties. These third parties may include:
o roadside assistance;
o customer research;
o financial services and insurance;
o mailing systems and direct marketing; and
o market research.
o government, regularity and law enforcement authorities and organisations, as required or authorised by law; and
o our related and associated entities, including Ducati Motor Holdings S.p.A (our parent company), which is located in Italy.
Ducati Motor Holdings S.p.A’s ‘Privacy notice for the processing of personal data’ is available here, and explains how it handles and processes your personal information.
We do not authorise our contracted parties to use personal information for anything other than the purpose for which it was supplied to them. As some of our information technology service providers are located overseas (such as our parent company in Italy and our web services provider in the UK), personal information that we collect and hold may be transferred overseas.
In addition to the above, Ducati may be required to disclose personal information for legal reasons. For example, we may disclose personal information to a court if required by a subpoena, to the Australian Taxation Office or to a Government agency, for example, a vehicle licensing authority.
Your personal information may also be disclosed where you consent to us doing so. Your consent may be written, verbal or implied from your conduct.
Security of your personal information
We have implemented strict procedures and systems designed to protect the security of your personal information. We strive to carefully protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure, alteration or destruction.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Whilst our aim to protect your personal information from misuse, loss and unauthorised access, we cannot guarantee the security of any information you transmit to us or which we receive from our online products or services sites. You conduct these activities at your own risk. Once we receive your transmission, we make our best effort to ensure its security.
Links to other sites
Marketing and promotional material via e-mail or telephone
You may choose to opt-out of receiving marketing and promotional communications from us. If you no longer wish to receive marketing or promotional materials from us, via e-mail or telephone, please e-mail us. Please ensure you provide us with your full name, phone number and postal code. You may also unsubscribe by clicking the unsubscribe link we include in our electronic marketing and promotional communications.
Accessing and updating information
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and complete.
However, we require your assistance in ensuring that your personal information is correct on our systems. Please e-mail us if you want to access your personal information or seek the correction of such information including to notify us of any changes to your name, address, title, phone number, e-mail address or postal code.
You have a right to access your personal information held by us subject to the provisions of the Privacy Act 1988 (Cth). If you would like more information about this, please contact us using the contact details below. The requested personal information will be provided in in a reasonable time. If we refuse to provide you with access to your personal information, we will provide you with written reasons for the refusal.
Where you can establish that any of your personal information is not accurate, complete, up-to-date or relevant, we will take reasonable steps to correct that information. If we do refuse your correction request, we will provide you with written reasons for the refusal and we will include a statement with your personal information about the requested correction (if you ask us to do so).
When your personal information is no longer required, we will, subject to our legal and contractual obligations, take reasonable steps to destroy or de-identify your personal information.
You may make a complaint about privacy to our Privacy Officer using the contact details set out below.
Our Privacy Officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.
Your complaint will then be investigated. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within a reasonable time, usually within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to your complaint, you may make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
We do not market to children or knowingly collect personal information about children without parental consent.
Children should always ask a parent before sending any transmission over the Internet. Whilst we will make reasonable efforts to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.
Have a complaint, additional comments or questions?
The Privacy Officer
Ducati ANZ Pty Ltd
Level 6, 895 South Dowling Street,
Zetland NSW 2017