Basic App and Smartphone configurations

Below are some of the configurations required on your smartphone for the correct operation of the Ducati Connect and Sygic Apps.

Activate Bluetooth, Wi-Fi and GPS on your smartphone.

Set the following permissions within the Ducati Connect App:

  • Access to Bluetooth,
  • Access to GPS
  • Access to Contacts
  • Access to Music,
  • Sending notifications. 
  • Access to Camera

Note: On Apple devices, you are required to allow access to the GPS position “Always”.

Settings -> Privacy -> Location Services (Yes) -> Ducati Connect -> Always

To use the Ducati Connect App with iPhone, you are required to set the following configurations on your smartphone:

  • Automatic lock -> “Never”

Settings -> Screen and brightness -> Auto lock -> Never

  • Incoming calls (function available from IOS 14 onwards) -> “Banner”

Settings -> Phone -> Incoming calls -> Banners

  • Within the Sygic App set the following configurations:

Bosch My Spin -> “Activated”

Menu -> Settings -> Bosch My Spin -> Activated

  • Allow HFP -> “Deactivated”

Menu -> Settings -> Sounds and notifications -> Audio settings -> Allow HFP -> Deactivated

F.A.Q.

What do I have to do to set up my smartphone for connections with my MTS?

Enable Bluetooth (make sure it is visible during the first pairing with the bike*), Wi-Fi and GPS on your smartphone.

Install the Ducati Connect and Sygic GPS Navigator Apps (available on Apple store and Market place).

* to make your device visible via Bluetooth, read the instructions of your smartphone: each device has its own system (e.g.: for iPhone it is enough to keep the Bluetooth screen in the settings open, for Samsung it is necessary to disable the item "Only visible to paired devices", etc.)

How do I know if my MTS is ready to establish a Ducati Connect connection with my smartphone?

Check that there are blue icons on the instrument panel relating to: phone-motorcycle Bluetooth connection active, phone battery status and GSM network coverage. At this point, launch the Ducati Connect App on your smartphone, set the vehicle mode and wait for the Ducati Connect message on the instrument panel to turn white (when prompted, authorise Wi-Fi connection from your smartphone).

Can I mirror using the connection with the USB socket on my MTS?

The connection for mirroring is made via Wi-Fi, the connection to the USB socket is only for battery charging. The smartphone can clearly be left connected so that it is powered.

Is the use of special smartphones recommended?

Ducati has tested many of the most popular and recent smartphones, but the operating systems and technological solutions adopted by smartphone manufacturers are not under Ducati's control: it is therefore not possible to guarantee operation on all smartphones on the market and their software and firmware.

The instrument panel functions have been tested and validated with the main available smartphones (e.g. Samsung S10, Samsung S9, Oneplus 9, iPhone12, iPhone11, iPhone X, iPhone XS, iPhone 8, etc.) and with the operating systems available during the development phase and higher than Android 9 and iOS13.

Do I have to pay to use Ducati Connect and Sygic Navigation?

No, access to the Ducati Connect and Sygic Navigation Apps on your MTS is completely free of charge: authorisation to use it, which occurs when the phone is connected to your bike, requires the activation of the Premium navigation licence for which there is no need to purchase any additional package or annual renewal.

Can I use other navigation apps such as Google Maps or Waze with Ducati Connect?

No, only Sygic because other apps are not compatible with Bosch My Spin. Sygic has resident maps, it also works without network coverage and is approved by Bosch.

Can I use an external navigator?

You can connect an external navigator, but it cannot be used via Ducati Connect.

How do I pair the intercom with Ducati Connect?

The intercom pairing method is very similar to that of a telephone:

  • set the intercom in “pairing” mode (activation of this mode is specific to each model, so we recommend that you refer to 

the device use and maintenance manual), 

  • via the Interactive Menu of your MTS, select Bluetooth -> Pairing -> Rider 1 (or Passenger 2) and press Enter
  • wait for the end of the device search, select the device to pair from those listed and press Enter
Is the use of special intercoms recommended?

The instrument panel functions have been tested and validated with Cardo Packtalk Bold (part no. 981018768) and Nolan B901X (part no.981071104) intercom.

It is however possible to associate and use other intercoms, although it is not possible to guarantee the operation of all the intercom devices available on the market.

Note: the use of standard Bluetooth telephone headsets (such as airpods) will not allow the system to function properly.

How many devices can I pair with my MTS?

You can pair a maximum of 2 smartphones (of which only one can be connected to the bike during use), 1 pilot intercom and 1 passenger intercom. If you want to pair a new device, you must first delete one of the corresponding devices already paired.  

How can I adjust the audio volume?

You can adjust the volume either by accessing the dedicated item (Volume) in the menu of the main screen or by pressing the joystick to the right and holding it for quick access. A graphic indication will show the set volume level and the audio source you are adjusting.

Note: even if the adjustment is made by acting directly on the main audio of your smartphone, make sure to correctly adjust the volume set on your intercom, which may not be adequate, limiting the total audio level.

I can’t hear any voice prompts from Sygic Navigation

Check that voice prompts are enabled and that the Voice Guidance is activated in the Sygic navigation App settings

(Menu -> Settings -> Language and voice -> Voice Guidance).

Why can't I adjust the bike settings (e.g. changing the Riding Mode, adjusting the suspension, ...) during a call?

During the call (banner visible on the instrument panel) some controls are inhibited. However, you can exit the call menu (long press on the joystick to the left) to restore normal operation of the control keys on the left switchgear.

Why does Ducati Connect sometimes ask me for permission to connect to Wi-Fi?

The pop-up requesting permission for the connection appears only the first time you connect with the bike, or if the smartphone was previously connected to another Wi-Fi network, such as your home network. On subsequent connections, no permission will be requested and therefore no pop-up will appear.

NOTE: For Android systems only, if the Ducati Connect connection is lost during mirroring while riding, pressing the middle button on the joystick for 2 seconds will restore the connection (the screen lock will be deactivated on the smartphone and Ducati Connect will reappear in the foreground).

Do I have to wait for the connection with Ducati Connect every time I turn off the bike?

Normally, in case of prolonged stops, it is necessary to wait for the connection time - about 60 seconds from key-on - for Ducati Connect to be available. With the latest improvements to the infotainment system, however, the possibility of keeping the connection active during a short stop has been introduced: when the bike is turned off with the key button, a message on the instrument panel will inform you that to keep the connection active you just have to press the joystick, thus allowing the active connection to be extended for a further 20 minutes, even with the bike turned off.

NOTES:

To keep this connection active it is obviously necessary to stay within the Wi-Fi network coverage range (20/25 metres), otherwise, like all Wi-Fi networks, it disconnects.

At this stage the audio continues to be managed through the intercom, so in case of a call you need to bring the audio back to the smartphone if you are not wearing the helmet.

If you have any specific comments and/or suggestions related to the Ducati Connect and Sygic system, please send an email to ducati.connect@ducati.com or contact your local dealer.  

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